Frequently Asked Questions

What is a Managed Service Provider(MSP) and why do I need one? 

A managed service provider is an outsourced party managing your information technology needs.  Unlike a company that strictly provides IT professional services, an MSP manages your network for you, so you can do what you do best. 

How are contracts structured? 

We offer monthly retainer options starting at 10 hours per month depending on your needs. All contracts come with a 3 month commitment that can be adjusted on a quarterly basis. When you are one of our Retainer clients, you will get priority in the 24/7 NOC queue and have dedicated time allotted to your company each month. If you just need IT assistance for a single project or on as as-needed basis we also offer on-demand services to meet your needs. 

Can I hire AVAJEN for a single project? 

Yes. We offer On-Demand style contracts. 

What type of systems does AVAJEN work on? 

We work on a wide variety of IT systems, such as core networking equipment (Firewalls, Switches, Wireless Access Points and LTE backups), on premises and cloud servers, security cameras and associated systems. 

What areas do we support? 

AVAJEN is based in Colorado but service clients across the Country. 

Can I get help now? 

Yes. Email our NOC Help Desk 24/7 NOC@AVAJEN.com or call us at 855-755-6444 to get set-up.  Our team of expert engineers can assist you with your IT needs any time. 

What does “security” mean to AVAJEN? 

Security is paramount to AVAJEN. We do our best to protect and educate our clients using the industry standard security practices. Security is an extremely important aspect of business function. Part of our responsibility as consultants is to advise our clients on the best ways to protect their business and the livelihoods of their employees. It is important for us to help our clients understand the potential consequences of not taking precautions against a security breach so that we can better help them be protected. 

What is the cloud and should I be using it? 

The cloud refers to any IT services accessed through the internet and not based onsite. Utilization of the cloud depends on your specific environment, but AVAJEN always recommends having backups of your core infrastructure in the cloud as a safeguard. Cloud services can also be cheaper than purchasing physical servers. 

What kind of backups does AVAJEN provide? 

Each client’s networks and systems are unique and AVAJEN tailors it’s approach to you.  In general, we build a backup strategy that fits your organization’s Retention and Recovery objectives. 

What is 24/7 NOC monitoring? 

AVAJEN provides a monitoring service that alerts our staff if a system goes down so we can provide proactive support within minutes. 

What is our average response time? 

Our average response time to a ticket is under an hour, or if you call our NOC line you will be connected with a NOC engineer within seconds, 24/7. 

What industries do we serve? 

All industries. We have a wide range of clients in industries such as medical, financial, manufacturing, apparel, non-profits, real estate, and education.  

What does AVAJEN offer for disaster recovery? 

AVAJEN ensures that all our clients are presented for the best backup options for their business.  We also offer a wholly-owned Disaster Recovery Hot Site that can provide instant recovery for clients with a low tolerance for downtime. 

Why do smaller scale companies need an MSP? 

Just because you don’t have the budget of an enterprise level company doesn’t mean you shouldn’t have access to enterprise level IT services. Additionally, having third party IT support can be more cost effective than creating an in-house IT department from scratch. 

Already have an internal IT department? 

No problem! We will work alongside your IT staff for those projects that require a higher level of expertise.